Your Privacy Is Our Responsibility
tcl99 takes the protection of your personal information very seriously. This policy explains how we collect, use, and store your data.
This Privacy Policy ("Policy") is established by the entity operating the tcl99 platform (tcl99.lat). It describes how we collect your personal information, the purposes for which we use it, and how we keep it secure when you use our website, app, or related services.
By using our services, you consent to this Privacy Policy. If you do not agree with any terms of this policy, please refrain from using our services. tcl99 reserves the right to change this policy at any time, and any changes will be published as updates on the website.
What Information We Collect
We may collect the following types of information during account registration, deposit or withdrawal processes, and use of services on the tcl99 platform:
1.1 Personally Identifiable Information
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- National ID or passport number (for verification when required)
- Email address
- Mobile number
- Residential address
1.2 Financial and Transaction Information
- bKash, Nagad, Rocket, or Upay account details (for completing transactions)
- Deposit and withdrawal history
- Bonus and promotion usage records
1.3 Technical and Usage Information
- IP address and device information
- Browser type and operating system
- Website browsing activity and session logs
- Information obtained from cookies and similar tracking technologies
- Gaming activity and betting history
1.4 Voluntarily Provided Information
We also store information you voluntarily provide through our live chat support, email communication, or participation in surveys.
How We Use Your Information
tcl99 uses your personal information for the following purposes:
2.1 Account Management
We use your identifying information to create, verify, and manage your account. Confirming age verification is our priority, as tcl99 is for users aged 21 and above only.
2.2 Payment Processing
Financial information is used to process deposits (minimum ৳500) and withdrawals (minimum ৳800) via bKash, Nagad, Rocket, and Upay. Our goal is to complete withdrawals within 1 hour.
2.3 Service Improvement
By analyzing your gaming activity and usage patterns, we improve the platform experience, add new features, and offer relevant promotions.
2.4 Security and Fraud Prevention
We use technical information to ensure account security, detect suspicious activity, and prevent financial fraud.
2.5 Customer Support
Our 24/7 Bengali live chat support team has access to relevant information to resolve your issues quickly.
2.6 Legal and Regulatory Obligations
We may be required to retain or disclose your information to comply with applicable laws, regulations, or directions from regulatory authorities.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the tcl99 website. Cookies are small data files stored on your device.
3.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions, security verification, and core functionality.
- Functional Cookies: For remembering your preferences and settings.
- Analytics Cookies: For monitoring and improving website usage.
3.2 Cookie Control
You can disable cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
Information Sharing with Third Parties
tcl99 does not sell or rent your personal information. However, information may be shared with specific service providers in the following circumstances:
4.1 Payment Processors
Financial information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with these payment providers. These organizations follow their own privacy policies.
4.2 Technology and Service Providers
We work with trusted technology partners for platform operations, security verification, and customer service. Only the necessary information is disclosed to them.
4.3 Game Providers
Some technical information may be shared when connecting to the platforms of Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers. This information is used to ensure game fairness and security.
4.4 Legal Requirements
We may be required to disclose necessary information on the basis of a court order, legal obligation, or legitimate request from a government authority.
Data Security and Protection
We apply industry-standard security measures to protect your personal information:
5.1 SSL Encryption
The tcl99 website uses SSL (Secure Sockets Layer) encryption technology, which ensures that all information exchanged between your browser and our servers is transmitted securely.
5.2 Access Control
Your information can only be accessed by authorized personnel, who are bound by strict confidentiality obligations.
5.3 Secure Payments
All financial transactions are conducted through encrypted channels. We do not store your complete financial information on our servers.
5.4 Two-Step Verification
To enhance account security, we provide additional verification at login and during withdrawals. Use a strong password to keep your account secure and do not share it with anyone.
5.5 Security Incident Management
If a security breach is detected, we will notify affected users as quickly as possible and take the necessary corrective action.
Data Retention Period
How long tcl99 retains your information depends on the type of information and the purpose of retention:
- Active Account Information: Retained for the entire duration the account remains active.
- Transaction Records: Generally retained for several years to meet financial and regulatory obligations.
- After Account Closure: Some information may be retained for a specified period due to legal obligations or the need to resolve disputes.
- Marketing Information: Deleted immediately upon your opt-out.
After the designated period, your information is securely deleted or anonymized so that you cannot be re-identified.
Your Rights and Choices
You have the following rights regarding your personal information:
7.1 Right to Access Information
You have the right to know what information we hold about you. To do so, contact our support team directly.
7.2 Right to Correct Information
If there is any error in your stored information, you can contact us to have it corrected. We will make the correction as quickly as possible.
7.3 Right to Delete Information
In certain circumstances you may request deletion of your information. However, this may be limited in cases of legal obligations or ongoing disputes.
7.4 Right to Object to Processing
You have the right to object to the use of your information for marketing purposes. Notify our support team and we will act on it immediately.
7.5 Right to Portability
You may request your personal information in a readable format that you can use on another platform.
Protection of Minors
tcl99 strictly prohibits registration and use of services by persons under the age of 21. Our platform is for users aged 21 and above only.
If it comes to our attention that a minor has created an account or provided information, we will immediately close that account and delete all associated information.
If you suspect that a minor is using our platform, please contact us.
Data Transfer and Storage
Your information may be stored or processed on servers located outside Bangladesh as required to provide our services. In such cases we ensure that:
- Data transfers follow industry-standard security protocols.
- Third-party server providers adhere to strict data protection standards.
- Applicable legal protections are ensured for international data transfers.
By consenting to this policy, you are consenting to the data transfers described above.
Third-Party Services
Through the tcl99 platform you can play games from Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and other game providers. These third-party services have their own privacy policies which are outside our control.
Payment gateways such as bKash, Nagad, Rocket, and Upay also follow their own privacy policies. We recommend that you review the privacy policies of these services.
tcl99 is not responsible for the data practices of third-party services.
Policy Changes and Updates
tcl99 reserves the right to change, revise, or update this Privacy Policy at any time. When changes occur:
- A new version will be published on this page and the "Last Updated" date will change.
- For significant changes, we will attempt to notify you by email or through the platform.
- Continued use of the platform after changes means you are consenting to the updated policy.
We recommend that you review this page regularly to stay informed about the latest information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Live Chat: Use our live chat for 24/7 support in Bengali.
- Email: [email protected]
Our privacy team will process your request as soon as possible. You will typically receive a response within business days.
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