tcl99 Responsible Gaming Commitment
tcl99 believes gaming should be a source of enjoyment — not a burden. Keep yourself protected by using our self-exclusion, deposit limits, and 24/7 support.
21+ Age Restriction
All gaming services of tcl99 are available only for those aged 21 and above . Age is verified at the time of account creation, and accounts of minors are immediately closed.
Responsible Gaming means enjoying the game as entertainment and maintaining full control over your time and money. If you feel that gaming is affecting your daily life, please use our support tools.
Keeping every player's mental and financial well-being in mind, we have developed various protective measures — so that responsible gaming is not just a policy on paper but a part of everyday experience.
Our Protection Tools
tcl99 provides multiple effective tools to protect players — easy to use and immediately active.
Self-Exclusion
Close your account temporarily or permanently at your own choice for a set period. Choose any duration from 7 days to 5 years. Login is completely disabled while the exclusion is active.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once the limit is reached, the system automatically stops accepting further deposits. Requests to increase the limit take 48 hours to review.
Time-Out (Break)
Take a "cooling-off" break from 24 hours to 6 weeks. During this time, the account cannot be accessed. Access is automatically restored once the break ends.
Bet Limit Setting
Set a maximum amount you will wager per session or per round in advance. This helps maintain financial discipline and avoid overspending.
Transaction History
View your complete deposit, withdrawal, and betting history at any time. tcl99 keeps detailed records of every transaction to ensure transparency.
24/7 Support
Contact our Bengali live chat support team for any concerns about gaming. We are available around the clock — ready to help with empathy and without judgment.
How to Set Up Limits & Protection Settings
After logging into your account, activate the responsible gaming tools in just a few steps.
Log in to your account
Go to the tcl99 Login page and sign in with your username and password.
Open "Account Settings"
Click the profile icon at the top right and go to "Account Settings" or the "Security" option.
Select the "Responsible Gaming" section
Here you will find options to set deposit limits, time-outs, self-exclusion, and betting limits.
Set your preferred limit or break
Enter the amount or duration you need and confirm. Changes take effect immediately.
Chat if you need help
If you run into any trouble at any step, write to us in our live chat — we will help you right away.
How to recognize signs of a problem
If you or someone close to you shows any of the signs below, seek help immediately.
Warning signs
- Feeling a repeated urge to play in order to win back lost money
- Hiding the amount you play from family or friends
- Betting with money meant for daily expenses (food, rent)
- Feeling restless, irritable, or anxious when unable to play
- Spending too much time playing while neglecting work, studies, or relationships
- Borrowing money or selling assets to cover gaming costs
Healthy gaming habits
- Set a budget and time limit before each session
- Play for entertainment, not as a source of income
- If you lose, take a break instead of feeling discouraged
- Avoid playing when under the influence of alcohol or when tired
- Spend time with family and friends outside of gaming as well
Minor protection policy
tcl99 is firmly committed to ensuring that its platform is never used by anyone under the age of 18 or 21. During registration, we verify age through a national identity card or other identity documents.
If you suspect that a minor is using your account or device to play, notify our support team immediately. We will take prompt action on the matter.
For family protection, we recommend using parental control software on your device. This helps prevent minors from accessing online gaming sites.
Detailed policy on self-exclusion
Once self-exclusion is activated, no marketing communications (promotional emails or SMS) will be sent. The account cannot be reactivated before the exclusion period ends.
For long-term or permanent self-exclusion, once the period ends, you will need to apply via live chat to reactivate your account and go through a cooling-off process.
Financial protection and limits
At tcl99, the minimum deposit is ৳500 and the minimum withdrawal is ৳800. These limits are set to protect new players from over-investing.
You can set a deposit limit even lower than these amounts if you wish. For example, if you set a daily maximum of ৳1,000 or a weekly limit of ৳3,000, the system will automatically block any additional deposits beyond that.
Withdrawals are generally processed within 1 hour. Fast and secure payments are ensured through bKash, Nagad, Rocket, and Upay.
Questions about responsible play
Below are answers to the most frequently asked questions about responsible gaming.
Enjoy games responsibly
Know your limits, set a budget, and enjoy the various game categories on tcl99 with an entertainment mindset.